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The two chapters on computers and information systems are disappointingly sketchy. They focus primarily on repetitive stress injuries, eyestrain, software viruses, and the so-called "productivity paradox" (which, of course, is not turning out to be such a paradox after all). Some obvious targets for an in-depth analysis -- the Y2K crisis and fly-by-wire systems -- are completely ignored. The computing chapters, unlike the rest of the book, have distinct neo-Luddite overtones, and are not even consistent internally, criticizing TEX on one hand and graphical user interfaces on the other. However, the bibliography provides a good starting point for further reading in this area.
Probably the most telling commentary on Why Things Bite Back is the time it took me to slog my way through it. I bought it on the strength of the title and clever cover photo, which unfortunately turned out to be its most compelling features. The author plods through superficial, diffident examinations of a seemingly endless litany of revenge effects, giving a discussion of chronic illness equal time with the economic impact of high-tech tennis rackets and golf balls. I'm normally a very fast reader, but I picked this book up and put it down for over a year before I finally finished it off.
Revenge effects are fascinating, pervasive, and critically important, but they need a more passionate, more insightful treatment than they found here.
-- Ray Duncan (duncan@cerf.net)
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Explanation of ERCB rating scale: No stars = unacceptable, 1 Star = marginal, 2 Stars = average, 3 Stars = above average, 4 Stars = exceptional.